Shipping & Delivery
At Feathernweave, we aim to get your boutique selections to you as swiftly as possible. Every signature piece is handled with meticulous care, ensuring it arrives from our studio to your repertoire in pristine condition.
Domestic Delivery (Australia)
1. Complimentary Standard Shipping: Enjoy free standard delivery for all Australian boutique orders of $99 and over.
2. Flat Rate Standard Shipping: For orders below $99, a flat-rate shipping fee of $7.99 applies.
3. Express Boutique Shipping: For those who need their silhouettes sooner, Express Shipping is available at checkout for $12.99.
4. PO Boxes & Parcel Lockers: We proudly deliver to PO Boxes and Parcel Lockers via Australia Post.
5. Bulky & Heavy Items: Certain heavy Home Decor items or large Wall Hangings may be excluded from free shipping promotions. Shipping will be calculated at checkout based on cubic weight and dimensions. In the rare event of a shipping calculation error, Feather n weave reserves the right to invoice for the correct cost or cancel the order.
📍 Boutique Pick-Up (Westfield Miranda)
1. Click & Collect: Skip the wait. Select 'Pick-up' at checkout to collect your order from our Westfield Miranda boutique.
2. Ready for Collection: You will receive an email notification when your order is ready. Most orders are prepared within 2–4 hours during boutique opening hours.
Atelier Processing & Dispatch
1. Quality Guarantee: To ensure the highest standard, every item undergoes a rigorous quality inspection at our Miranda boutique before being carefully packaged. We document the condition of all items prior to dispatch to ensure they leave our studio in perfect condition.
2, Order Finality: Please review your order carefully. Once placed, we are unable to guarantee cancellations or amendments (including address changes) due to our rapid processing times.
3. Stock Availability: Occasionally an item may become unavailable (e.g., sold in-store at Westfield Miranda simultaneously). If this occurs, we will notify you immediately and provide a full refund.
4. The FnW Unboxing: We use conscious, sustainable packaging materials as part of our commitment to the FnW Lifestyle.
5. Dispatch Times: We typically dispatch orders within 24–48 hours (Monday–Friday). "Business Days" do not include weekends or NSW Public Holidays.
6. Launch & Sale Periods: During major collection launches or promotional periods, please allow an additional 3–5 business days for dispatch.
Delivery Expectations & Security
1. Authority to Leave (ATL): Our couriers are generally authorized for "Safe Drop." If you require a Signature on Delivery, please leave a note at checkout.
2. Proof of Delivery: Feathernweave is not responsible for items lost or stolen after a successful delivery confirmation. Courier GPS tracking and "Proof of Delivery" (POD) photos are final evidence of delivery.
3. Lost in Transit: A parcel is not considered "lost" until it has been in the network for 15 business days (Domestic) or 30 business days (International).
4. Address Accuracy & Redelivery: Please ensure your unit/apartment number is included. If a parcel is returned to us due to an incorrect address or failure to collect, a redelivery fee will apply. This fee starts at $10.00 for standard items but will be higher for bulky home decor, express shipments, or international orders.
International Shipping
FnW offers worldwide shipping to our international muses. All prices and shipping rates are in AUD.
1. Duties & Taxes: International customers are responsible for all customs duties and local taxes. Feathernweave is not responsible for these external costs.
2. Refused Deliveries: If a delivery is refused or duties are unpaid, the customer is responsible for all original shipping, return shipping, and duty costs. These will be deducted from any potential store credit.