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Atlanta Cotton Top - Blue This is such a comfortable top to wear. I love it!
Client Services & FAQs | FeathernWeave Policy Guide
Your Guide to Ordering & Policy
📦 Shipping & Delivery
Q: What are FeathernWeave's delivery standards and costs?
We are pleased to offer Complimentary Standard Shipping for all Australian orders over $99 AUD. Express shipping within Australia, as well as all international shipping, will incur an additional cost, which will be confirmed at checkout.
Q: Do you ship internationally, and what about duties and taxes?
Yes, we offer worldwide shipping. Please note that customers are responsible for paying all duties, taxes, and customs charges applicable in the destination country. These fees are not included in your purchase price or shipping cost.
Q: When will my order arrive?
Domestic shipping can take approximately one to ten business days from the time your product is dispatched from our warehouse. While we strive for timely delivery, note that delivery times may be subject to delays outside of our control. All tracking information is provided via email upon dispatch.
Q: How will my order be delivered and tracked?
Your products are delivered by Australia Post and other local couriers. You will receive an email with tracking details when your order is ready for delivery. If your order contains multiple products, they may be sent in separate parcels.
Q: Can I cancel or modify my order after payment?
Should you wish to change or cancel your order, please email us immediately at contactus@feathernweave.com.au. Once an order has been processed and dispatched from our warehouse, it cannot be modified or cancelled and the product must instead be returned to us in accordance with the returns policy.
🔄 Exchanges & Store Credit (The FnW Policy)
Q: What is the FeathernWeave return policy?
FeathernWeave maintains a strict Exchanges or Store Credit only policy. To uphold the integrity and exclusivity of our curated collections, we do not provide refunds for change of mind, sizing selection, or incorrect product choice.
Q: How do I arrange an exchange or receive store credit?
To initiate an exchange or request store credit, please contact our Client Services team directly by emailing contactus@feathernweave.com.au. Eligible items must be returned within 30 days of your delivery date and meet all original condition requirements.
Q: Who pays for return shipping costs?
The customer is responsible for all costs associated with return shipping.
Q: Are there exceptions to the Exchange Policy?
Yes. All items purchased from the FNW SALE STYLES collection, marked as Final Sale, or categorized as accessories are ineligible for exchange or store credit.
✨ Product & Care Integrity
Q: What defines FeathernWeave fabrication?
Our pieces are crafted from signature, engineered premium fabrics. We select materials that offer unparalleled structure, support, and lasting quality, designed to move with the body while maintaining shape and definition.
Q: What are the care instructions for my FeathernWeave piece?
To preserve the quality and longevity of our materials, we insist on cold gentle machine wash or hand-washing. Lay flat or hang to dry in the shade. Never tumble dry and always refer to the specific care label.
Q: Do you offer a sizing consultation?
Yes. For your convenience, a detailed Sizing Chart is available on every individual product page. As our garments are tailored for a sculpted fit, we strongly encourage reviewing the specific measurements and fit notes before finalizing your purchase to ensure the perfect fit.
🔒 Security & Privacy
Q: Is my payment secure?
Absolutely. FnW operates on the Shopify platform. All transactions are processed through secure, tokenized systems and employ 256-bit SSL encryption. Your financial security and data privacy are guaranteed through one of the world's leading e-commerce providers.
📞 Contact & Support
Q: Who can I talk to about my order?
If you have any questions regarding your order or delivery, please contact us at contactus@feathernweave.com.au or by completing a [contact form on our Website Link].