Refund policy
Returns & Refunds
At Feathernweave, we believe the perfect fit is non-negotiable. Whether you are shopping our latest Sculpt arrivals, our Lifestyle Edit, or our curated Archive, we want you to be thrilled with your selection.
1. Full-Priced & Lightly Discounted Items (Up to 20% Off)
For all items purchased at full price, or those discounted by 20% or less, we offer a 30-day return window from the date of delivery. You can choose between:
- A Full Refund back to your original payment method.
- A 110% Store Credit: Love the brand but need a different style? We’ll give you an extra 10% value to use on your next selection. (Note: The 110% bonus applies to the cash portion of your original purchase only).
- An Exchange for a different size or style.
2. Sale Items (Over 20% Off)
Items purchased with a discount greater than 20% (excluding Final Sale and Archive items) are eligible for Store Credit or Exchange only. We do not offer cash refunds on these mid-tier sale items.
3. Archive Sale & Clearance (Final Sale)
Items purchased from our "Archive Sale" or items marked with a "Clearance" badge are priced to clear. These items are Final Sale and are ineligible for return, exchange, or store credit unless they are deemed faulty. Please choose carefully!
Cancellations & Bundles
- Cancellations: Once an order is confirmed, we cannot guarantee changes as our team processes orders immediately. Please email us within 1 hour of placement and we will do our best to assist.
- Bundles/Offers: If returning part of a bundle or "Buy X Get Y" offer, the refund or credit will be adjusted to reflect the full price of the items you choose to keep.
Returning an Order placed with Rewards or Credit
To ensure we can continue offering premium service, we allow one return per original transaction.
- Orders paid with Rewards (Style Credits): Returns will be issued as Store Credit. Style Credits hold no cash value. Any credits earned on the returned item will be deducted from your balance.
- Orders paid with Store Credit: Items purchased using credit from a previous return are eligible for a 1:1 exchange or store credit only.
Return Conditions by Category
To be eligible for a return, items must arrive back at our studio in their original, pristine condition:
- Apparel: Must be unworn and unwashed with all tags attached. Please be mindful of makeup, tanning products, pet hair, or scents (perfume/smoke/heavy detergent).
- Home Decor & Bags: Items must be returned in original packaging, unused, and free from any marks, stains, or odors.
- Jewelry & Intimates: For hygiene reasons, earrings and intimates cannot be returned for change of mind.
- Care & Maintenance: We do not offer refunds or exchanges for items that have been damaged, discolored, or broken due to mistreatment or failure to follow our Care Guides. This includes (but is not limited to) exposure to water, perfumes, lotions, or improper washing/handling.
- Original Shipping: Please note that original shipping costs are non-refundable.
How to Start a Return
1. Request: Email customer.service@feathernweave.com.au with your order number.
2. Post: Send your item back within 7 days of approval using a trackable service at your expense. Feathernweave is not responsible for items lost in transit.
3. Process: Once inspected, we’ll process your request within 5 business days. Note: For cash refunds, please allow an additional 3-10 business days for your financial institution to reflect the transaction.
4. In-Store: Online orders may also be exchanged in person at our Westfield Miranda boutique for an immediate style update.