Privacy policy

At Feathernweave (also referred to as FnW), we are committed to protecting the privacy of our clientele. This policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from our boutique.

1. Information We Collect
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, and time zone. Additionally, as you browse our signature collections, we collect information about the individual web pages or products that you view.

2. How We Use Your Information
We use the Order Information that we collect generally to fulfill any orders placed through the boutique (including arranging for Complimentary Standard Delivery, and providing you with invoices and/or order confirmations). Additionally, we use this information to: 

- Communicate with you regarding your order or boutique inquiry;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our latest in-house silhouettes and exclusive FnW Collective updates.

3. Sharing Your Personal Information
To provide a seamless boutique experience, we share your Personal Information with third parties who help us serve you:

- Fulfillment: We share your details with our logistics partners to ensure your pieces are delivered securely.

- Service Providers: We use Shopify to power our online store.

- Analytics & Marketing: We use Google Analytics and the Meta Pixel to help us  understand how our customers interact with FnW.

4. Targeted Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. This includes:

- Meta (Facebook/Instagram): To show you curated styles based on your browsing history.

- Google Shopping: To display our collections when you search for similar silhouettes.   

- Opting Out: You can opt out of targeted advertising by visiting the Digital Advertising Alliance’s opt-out portal.

5. Your Rights & Data Retention
If you are a resident of Australia or the European Union, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Contact Us
For more information about our privacy practices, or if you have questions, please contact us by e-mail at contactus@feathernweave.com.au or by mail using the details provided below:

Feather n Weave
Address: Westfield Miranda, Level 2, 600 Kingsway, Miranda, NSW, 2228
Contact Number: 0421581524