Got questions? We’re here to help! Here are some of the things we get asked most often.

FREQUENTLY ASKED QUESTIONS

Where are your products made?

All our pieces are handcrafted by talented artisans we work closely with. Each item is made with care, using traditional techniques passed down through generations.

Do you offer refunds?

We do not offer refunds, but we’re happy to providestore credit or exchanges. Please visit our Returns & Exchanges page for full details.

How long will my order take to arrive?

We ship Australia-wide within 3–7 business days. International shipping times vary, but you can track your order every step of the way.

How do I care for my handmade products?

Each product page includes care instructions. As our items are handmade, we recommend gentle care handwashing garments and storing jewelry in a dry place.