Terms and Conditions

This website www.feathernweave.com.au (Website) is owned and operated by Shiv MD Trading Pty Ltd (ABN 55 665 082 940) (‘FeathernWeave', ‘we’, ‘our’ or ‘us’).

These Terms, which incorporate our:

(a) Terms of Sale;
(b) Privacy Policy; and
(c) Website Terms of Use,

(Terms), govern the supply of any products we supply to you, how we deal with your personal information and your
use of our Website.

By accessing or using our Website or ordering a product, you agree to be bound by these Terms. We may change these Terms at any time, and the revised Terms will be made available on our Website. By continuing to access or use the Website you agree to be bound by the then current Terms.


Returns and exchanges

We offer a no fuss returns policy. If you have changed your mind and would like to return your product, please return your product within 30 days of purchase. Any returned product(s) must be in a saleable condition. The original packaging and tags must be intact. Send an email to customer.service@feathernweave.com.au to initiate the return process.

Limitation of Liability

You acknowledge that:
(a) our liability for any loss, damage, cost or expense of any nature, and to the extent not prohibited by the Australian Consumer Law, is limited to $100; and otherwise
(b) our liability for defective goods is limited to the resupply of those goods or a refund for the price paid for those goods.
We are not liable for any consequential or indirect loss, including loss of profit, loss of revenue, loss of opportunity, loss of contract, loss of production, increased financing costs or loss of reputation, howsoever arising.

Consumer guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Bonus gift card with purchase

Where a bonus Gift Card is issued at the time of purchase, the bonus Gift Card will be activated when you return a product to us. If a bonus Gift Card has been fully or partially redeemed, the amount redeemed will be deducted from any available refund.

How do I lodge a return?

Sending back your product is easy!

To return products to us, please send an email to customer.service@feathernweave.com.au to initiate the return process. You will need to pay for the cost of any return shipping.

How are refunds processed?

If you choose a refund, we will process this refund via the original payment method you used to place the order.

How long your refund takes and how it is processed depends on the payment method you used when you placed your order, we recommend checking in with your payment provider on their current processing times for further information.

How can I place an order?

You can place an order through our Website by visiting www.feathernweave.com.au.

How can I pay for an order?

You can pay for your order via our secure payment gateway.

Payments made by Visa or MasterCard will be subject to a surcharge, which may vary from time to time depending on the secure payment gateway charges. Please contact the relevant secure payment gateway provider for more information in this regard.

Why have I received an email regarding changes to my order?

The prices of our products are displayed on our Website.

We make reasonable attempts to maintain accurate information on our Website, but from time to time there may be an error. If the purchase price is more or less than the price displayed, we reserve the right to correct the error.

Our Website displays live information about stock availability. However, from time to time there may be issues with third party platforms which may impact the accurate display of stock availability. We will tell you if stock is no longer available for a product that you have purchased.

Consignments and wholesale customers

We may offer consignment stock to our wholesale customers. If you are a wholesale customer (and buy are products for resale), we will retain all right and title to the products until we receive payment in full. Risk in the products will pass to you on delivery and you will be responsible for their full replacement value (being the cost of you buying the product from us) if any product is damaged or becomes unsaleable.

Shipping Time

Domestic shipping can take approximately one to ten business days from the time a product is dispatched from our warehouse.

International shipping can take six to twelve business days depending up on the location from the time a product is dispatched from our warehouse. However, there may be delays in shipping that are out of our control.

How much does shipping cost?

For purchases in Australia, we provide free standard shipping on all your original purchases. Express or overseas shipping will incur an additional cost and we will confirm this cost at the time of checkout.

As we are based in Australia and you are buying from an Australian company, we therefore charge you for your Order in Australian dollars. The actual price charged to international customers will be subject to: (i) your own country's GST; and (ii) the exchange rate applied by the payment provider you have used. Your country's GST is subject to change in accordance with changes to your country's law. Please note Orders shipped to international countries may incur duties, customs charges and fees (including GST on duty / freight) charged by your country's Customs Service once the Order reaches its destination port. These amounts must be paid by you directly to your country's Customs Service or its authorized service provider. Separate Orders placed on the same day may still be subject to the duties, customs charges and fees, as if they were the one order. You can calculate these expected duties, customs charges and fees using your country's Custom Service duty estimator. Note that the GST on the goods has already been collected at checkout. We are not responsible for and will not reimburse any of these duties, customs charges or fees. You should Contact your local Customs office or you can find out more information at your country's Custom Service GST and Duty FAQs. Thresholds and rates are subject to change in accordance with changes to your country's law. Additionally, your financial services provider or payment provider may charge currency conversion and administration fees on purchases and any refunds we provide. The exchange rate used to determine the quantum of the refund shall be at the prevailing rate at the time the refund is made (not the original exchange rate).

If you decide to return a product you must pay for return shipping costs.

How will my order be delivered?

Your products will be delivered by Australia Post and other local couriers.

We will confirm that we are able to deliver to your nominated delivery address after your order is submitted. We will only process payment for products that you order once we have confirmed we are able to delivery your products to you.

When we deliver products to your nominated address, you must make all arrangements necessary to take delivery of the products. Failure to take delivery of products may incur additional costs.

If you ask us to deliver products to a third party and/or site, delivery will occur when we leave the products with the nominated third party or at your nominated address.

Who can I talk to about my order?

If you have any questions regarding your order or delivery, please contact us at contactus@feathernweave.com.au or by completing a contact form on our Website.

I have made an error in my shipping address; can I change my shipping address?

If you notice your shipping address is incorrect once your order has been finalised, please email us immediately at contactus@feathernweave.com.au. The dispatch of your order may be delayed should you require an amendment or correction to your shipping details.

Delivery locations

Please note that it might not be possible for us to deliver to some locations, nor are we able to offer equivalent delivery options to locations that we do service. If we are unable to deliver to your location, we will inform you on the relevant product page, or alternatively use the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.

Delivery order updates

When your order is ready for delivery you will receive an email from us with tracking details. You may also receive updates from our delivery partner. If your order contains multiple products, it may be sent from different locations in multiple parcels. If that happens, you’ll receive an email for each parcel when it’s ready for delivery.

Can I cancel or modify my order?

Should you wish to change your order after your payment has been processed, please email us immediately at contactus@feathernweave.com.au and we will try our best to accommodate your request. There may be instances where we are unable to modify your order, for example where goods have already been dispatched from our warehouse.

If you wish to cancel your order, please contact us at contactus@feathernweave.com.au and we will try our best to accommodate your request. Once an Order has been processed, it cannot be modified or cancelled and the product must instead be returned to us in accordance with the returns policy.


This privacy policy explains how FeathernWeave collects, uses, stores and discloses your personal information.

FeathernWeave respects your right to privacy and is committed to safeguarding the privacy of our customers and Website visitors. We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This privacy policy sets out how we collect and treat your personal information.

What personal information do we collect?

FeathernWeave will, from time to time, receive and store personal information you enter onto our Website, provided to us directly or given to us in other forms.

You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your order.

Additionally, we may also collect other personal information you provide while interacting with us.

How do we collect your personal information?

We collect personal information from you in a variety of ways, including when you interact with us electronically or in person and when you access our Website. We only collect personal information that you provide to us directly.

We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your email preferences, respond to surveys and/or promotions, or communicate with us.

How do we use your personal information?

We may use personal information collected from you to provide you with information, updates, products and services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our services and better understand your needs.

We may also use your personal information to contact you about our products and services, including for marketing purposes. You can opt out of receiving marketing material at any time.

How do we disclose your personal information?

We do not and will not sell or deal in personal information or any customer information.

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors. We will only do this to the extent it is reasonably necessary to provide our services to you.

We may from time to time need to disclose personal information to comply with our legal obligations.

We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of FeathernWeave, www.feathernweave.com.au, our customers or third parties.

Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer (to the extent we are legally able to) our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

By providing us with personal information, you consent to the terms of this privacy policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

How do we secure your personal information?

We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to or receive from us.

How can you access your personal information?

You may request details of personal information that we hold about you by emailing us at contactus@feathernweave.com.au.

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

What rights do you have in relation to your personal information?

You have the right to access your personal information and require us to correct any of your personal information.

Changes to privacy policy

Please be aware that we may make changes to our privacy policy in the future. Please check back from time to time to review our privacy policy. Any changes to our privacy policy will take effect from the date the changes are published on our Website.

Cookies and Pixels

A cookie is a small file placed in your web browser that collects information about your web browsing history. Use of cookies allows a Website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (for example: name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our Website.

Our Website uses cookies to analyse Website traffic, provide social media sharing and liking functionality and help us provide a better Website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to Website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this Website or other Websites you visit.


1. Access and use of our Website

A. You must only use our Website in accordance with these Terms and any applicable law.

B. You must not carry out any activities in relation to our Website:
(a) that may interfere with or disrupt the Website or the servers or networks that host the Website, including its functionality;
(b) use any spider, scraper, robot or other automated means to access our content and our Website for any purpose whatsoever or seek to bypass any measures that we may implement to restrict automated access;
(c) that may constitute infringement of our intellectual property rights;
(d) provide false information when submitting an enquiry or corresponding with us, or any related institutions;
(e) copy, distribute, reproduce, modify, translate, adapt, vary, reverse engineer, de-compile or disassemble any of the content displayed on our Website or create derivate works based on that content; or
(f) interfere with security-related or other features of the Website.

C. To access some features of our Website (such as creating wishlists) you must register an account with us (Account). To register for an Account, you must provide us with accurate and current personal information including your name, address, and a valid email address. Only one email address can be registered to an Account.

D. To place an order using an Account you must be at least 18 years old. If a customer is under 18 years of age and purchasing an product with a credit card, we will require the consent of a parent or guardian at the time of purchase.

E. If you use our Website, you are solely responsible for the activity that occurs on your Account (including any orders placed using your Account), and you must keep your Account login details and password secure. We are not responsible for any unauthorised activity on your Account, including if you fail to keep your Account login information secure.

F. You must not use another person’s Account without our, and/or the other person’s express written permission. If you suspect or become aware of any unauthorised use of your Account or that your password is no longer secure, please contact Customer Service immediately on contactus@feathernweave.com.au and take immediate steps to re-secure your Account (including by changing your password).

G. We do not warrant that the Website will be free from disruption, outages or other events which may impact our ability to provide services (including the use of the Website) to users, or that the services or access to the Website will be provided on a continuous basis, and we provide no warranties in relation to the content of any other Website linked to or from our Website.

H. You must not link to our Website or any part of our Website any links that damages or takes advantage of our reputation, including but not limited to:
(a) in a way to suggest or imply that you have any kind of association and affiliation with us, or approval and endorsement from us; or
(b) in a way that is illegal or unfair.

2. Information on our Website

A. If you are a stylist, blogger, or influencer -- we kindly ask that you utilise our services via our exclusive press release forum. Please email contactus@feathernweave.com.au directly.

B. The Website and the content on the Website are subject to copyright, trademarks and other intellectual property rights. These rights are owned by or licensed to FeathernWeave.

C. Information about goods on the Website is based on material provided by third party merchants, suppliers and/or product manufacturers. Except as required by law (including the Australian Consumer Law) we are not responsible for any inaccuracies or errors caused by incorrect information supplied to us or by these third parties.

3. Links to Third Party Websites

Our Website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our Website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this Website.

4. Credit Card Information

We do not store any credit card information that you provide. If payments are made via our website, they are securely managed by our third party payment gateway vendor in compliance with relevant standards.

5. Suspending or terminating site access

We may suspend or terminate your access to and use of our website, without notice, if you are in breach of these Terms.

6. Viruses

We make every attempt to ensure that the website is free of viruses and other malicious code which may affect your computer systems. However, your access to and use of the website is at your own risk and you must take your own precautions to avoid and protect your computer systems against any viruses and other malicious code.

7. Cyber security

If, due to events beyond our reasonable control, you incur any loss or damage arising from a cyber security event in relation to our website, email communications, payment gateway providers or products, you acknowledge that we are not liable.
You must take appropriate steps to ensure that any requests for payment purporting to be from FeathernWeave are genuine, including by calling or emailing us to request confirmation.