Domestic shipping can take approximately one to ten business days from the time a product is dispatched from our warehouse.

International shipping can take six to twelve business days depending up on the location from the time a product is dispatched from our warehouse.

However, there may be delays in shipping that are out of our control.

For purchases in Australia, we provide free standard shipping on all your original purchases.

Express or International Shipping will incur an additional cost and we will confirm this cost at the time of checkout.

If you decide to return a product you must pay for return shipping costs.

As we are based in Australia and you are buying from an Australian company, we therefore charge you for your Order in Australian dollars. The actual price charged to international customers will be subject to: (i) your own country's GST; and (ii) the exchange rate applied by the payment provider you have used. Your country's GST is subject to change in accordance with changes to your country's law. Please note Orders shipped to international countries may incur duties, customs charges and fees (including GST on duty / freight) charged by your country's Customs Service once the Order reaches its destination port. These amounts must be paid by you directly to your country's Customs Service or its authorized service provider. Separate Orders placed on the same day may still be subject to the duties, customs charges and fees, as if they were the one order. You can calculate these expected duties, customs charges and fees using your country's Custom Service duty estimator.

Note that the GST on the goods has already been collected at checkout. We are not responsible for and will not reimburse any of these duties, customs charges or fees. You should Contact your local Customs office or you can find out more information at your country's Custom Service GST and Duty FAQs. Thresholds and rates are subject to change in accordance with changes to your country's law.

Additionally, your financial services provider or payment provider may charge currency conversion and administration fees on purchases and any refunds we provide. The exchange rate used to determine the quantum of the refund shall be at the prevailing rate at the time the refund is made (not the original exchange rate).

If you decide to return a product you must pay for return shipping costs.

Your products will be delivered by Australia Post and other local couriers.

We will confirm that we are able to deliver to your nominated delivery address after your order is submitted. We will only process payment for products that you order once we have confirmed we are able to delivery your products to you.

When we deliver products to your nominated address, you must make all arrangements necessary to take delivery of the products. Failure to take delivery of products may incur additional costs.

If you ask us to deliver products to a third party and/or site, delivery will occur when we leave the products with the nominated third party or at your nominated address.

If you have any questions regarding your order or delivery, please contact us at contactus@feathernweave.com.au or by completing acontact form on our Website.

If you notice your shipping address is incorrect once your order has been finalised, please email us immediately at contactus@feathernweave.com.au. The dispatch of your order may be delayed should you require an amendment or correction to your shipping details.

Please note that it might not be possible for us to deliver to some locations, nor are we able to offer equivalent delivery options to locations that we do service. If we are unable to deliver to your location, we will inform you on the relevant product page, or alternatively use the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.

When your order is ready for delivery you will receive an email from us with tracking details. You may also receive updates from our delivery partner. If your order contains multiple products, it may be sent from different locations in multiple parcels. If that happens, you’ll receive an email for each parcel when it’s ready for delivery.

Should you wish to change your order after your payment has been processed, please email us immediately at contactus@feathernweave.com.au and we will try our best to accommodate your request. There may be instances where we are unable to modify your order, for example where goods have already been dispatched from our warehouse.

If you wish to cancel your order, please contact us at contactus@feathernweave.com.au and we will try our best to accommodate your request. Once an Order has been processed, it cannot be modified or cancelled and the product must instead be returned to us in accordance with the returns policy.